Refund policy

Faulty or wrong items

If your item arrived broken, faulty, or isn't what you ordered, email us at printingutopia@outlook.com with your order number and a photo. We'll send a replacement or refund you, at no cost. All products are covered by the 2-year legal guarantee.

Personalized items

Items made especially for you, such as the Keychain with your name and prints of your own design, can't be returned unless they are faulty.

Returning other items

Under distance-selling law, you can withdraw within 14 days of receipt by letting us know by email. The item must be returned unused within 14 days of telling us, and the customer pays the return shipping. We'll email you the return address.

Refunds

Refunds are made within 14 days, to the same payment method, once we receive the item. They include the original shipping cost, up to the cost of standard shipping. If the item's value has been reduced by use, we may deduct that amount.